Refunds & Cancelations

We offer a 30-day return window for eligible orders. If you receive the wrong product, you must contact us within 30 days of receiving your order to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unworn, unused, with all original tags attached, and in its original packaging. You must also provide a receipt or other proof of purchase.

All sales are final if the product is delivered as advertised and matches the description provided on our website. 

How to Request a Return

To initiate a return, please contact us at proshopsportif@hotmail.com.

If your return is approved, we will provide you instructions explaining how and where to send your package. Items returned without prior authorization will not be accepted.

If you have any questions about our return policy, please contact us at proshopsportif@hotmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect. We will review the situation and work with you to find an appropriate solution.

Pro Stock Hockey Sticks

Most hockey sticks sold on our website are Pro Stock models. These sticks allow us to offer high-performance equipment at competitive prices, including models originally made for professional players.

Pro Stock sticks are not covered by the manufacturer's warranty.

However, we understand that stick breakage can happen, and we want to help whenever possible. If your stick breaks within the first 30 days after purchase, please contact us at proshopsportif@hotmail.com. We will review the circumstances and determine how we can help.

Please note that assistance with breakage is evaluated on a case-by-case basis and is not a guarantee of replacement or refund.

Exceptions and Non-Returnable Items

Certain products are not eligible for return, including:

• Custom-made, personalized, or specially ordered products.

• Gift cards.

• Sale items and discounted or promotional products.

• Personal care products, where applicable.

Other exclusions may apply depending on the nature of the product. If you have questions about the eligibility of a specific item, please contact us before requesting a return.

All exclusions are subject to applicable consumer protection laws.

Exchanges

If you wish to exchange an eligible item, the simplest option is to request a return first. Once your return has been approved, you can place a separate order for the replacement item.

Exchanges are subject to product availability and our return eligibility requirements.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

Shipping fees and other charges, where applicable, may be non-refundable.